Preparations Fully Underway for October 1 Transition

For more information, visit recology.com/mercer-island, or call 206-381-6980

1. New Curbside Cart Delivery Will Begin Sept 2

• Residential customers will receive an automated call from Recology the day before their normal pick-up with instructions to leave carts out till 5pm throughout the month of September. Customers will not receive all of their new carts in the same week; it may take most of the month to complete the swap out. [Note: Republic Services will actually be emptying the new carts until the October 1 switchover to Recology].

• Questions? Call Recology at 206-381-6980 or visit the cart delivery page

2. Welcome Packets Will Appear in Residential Mailboxes Starting Sept 3

• This will explain in great detail how to use your new Recology service. Answer FAQ’s, etc. Recology’s call center will have a dedicated team of customer service specialists to answer Mercer Island calls

3. Map of Recology Collection Days

• This is now available online here. About 30% of households will have a new collection day due to new routing efficiencies. starting October 1.

4. Modifying Your Number of Compost Carts

• One of the biggest changes starting October 1 is that compost/yard waste will be collected every week (not every other week, like today). This means that many residents may be able to reduce the number of compost carts they need. [Note: extra volumes of yard waste, like seasonal leaves/grass, can always be set out in paper bags for a small fee]. A compost cart modification letter will be mailed to all residential accounts Sept 6

• You can request online to modify your compost cart numbers today here (change will become effective October 1), or call 206-381-6980

5. Multifamily and Commercial Accounts Will Receive Welcome Packets Mid-September

• If you live in an apartment or condo building or own a business, Recology will contact your property manager to arrange a smooth transition, provide educational materials, explain service etc.